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Here's a test I keep coming back to, fifteen years into doing this. Can you name your client's partner?Their kids?What they actually do for work, Monday to Friday?What's been going on in their life the last few weeks that might explain why they showed up flat today,...

I was still awake at half twelve on Friday night. Which meant six hours' sleep if I was lucky, which meant getting up somewhere near seven. I'm training for an ultra at the moment, so weekends mean long blocks. Three, four, five hours out on the trail in one sitting....

What Linda taught me about listening properly.

You don’t. The barrier was never knowledge.

It was my birthday on Tuesday.No coaching responsibilities.No appointments stacked end to end.Two small things that genuinely couldn't move, and everything else could. So I sat down and made the case to myself: take the afternoon off.Not as a reward.Not as something...

The reps come first. The confidence follows.